Resposta de SkatePro: Tiphaine,
I'm happy to know that you found a solution for the attachments being too short to reach the scratch pad. I would happily talk about this over the phone with you and offer you a compensation for the trouble.
Depending on the size of the owner of the protection pads, scaling up to one size could have maybe solved your problem, as not only the pads are bigger but also the attachments are longer on a larger size. Sometimes the size charts are not perfect and it can happen that mathematically you're on point with the chart, but in real life the size could fit differently body to body.
Nevertheless I invite you to ring me at +351 308 813 900 if you need any further assistance and I inform you to have refunded the shipping costs to your customers credit balance, as a way to compensate you for this inconvenience :)
Have a great day and keep on ridin (safely 🤙🛹)